Privacy Policy

At FreezeTWN, we understand the importance of safeguarding your sensitive personal information. We have designed our Privacy Policy to provide you with transparency about the data we collect and how we protect your privacy. By using our service, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect for your order:

To facilitate the submission of your freeze request to Equifax, we collect the following information:

Full name
Social Security Number (SSN)
Date of birth
Address
Phone number (optional)
Email address
Signature

2. How We Use Your Information

We use the information you provide solely for the purpose of completing and transmitting the official Equifax Freeze Request form on your behalf. We do not use your personal information for any other purpose or share it with any third parties.

3. Data Retention and Deletion

Once we have completed the submission process and transmitted your request to Equifax, we will delete your sensitive personal information (including SSN and signature) from our systems within 24 hours. We retain non-sensitive information (such as name, email address, and phone number) for customer support purposes only, and this information is not shared with third parties.

4. Data Security

We take the security of your personal information very seriously. FreezeTWN employs industry-standard security measures, including encryption and secure data transmission protocols, to protect your information from unauthorized access, disclosure, alteration, or destruction. While no method of data transmission or storage is 100% secure, we strive to maintain the highest level of security to protect your privacy. Our process is completely automated and no humans view your data until it is received by Equifax.

5. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this policy to stay informed about how we protect your personal information.

6. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at support@freezetwn.com. We are committed to addressing your inquiries and resolving any issues related to your privacy.

By using FreezeTWN, you acknowledge and agree to the terms of this Privacy Policy.